PGI Research · Public Good Briefs
Short reads for long problems.
Each brief takes one problem that keeps returning to leadership tables and works it to a usable position, in under ten minutes, without a login, in plain language. They are free because they are also how PGI shows its thinking.
Before the pilot
AI, Governance & Human Judgement · A pilot is the easiest place to defer governance, and the most expensive place to have deferred it.
02Exit interviews arrive too late
Workforce & the Future of Practice · The most honest conversation in the employment relationship happens after the relationship has ended. That is a design flaw.
03The reader you hope never comes
Documentation, Risk & Defensible Practice · Every record has two readers: the colleague tomorrow, and the reviewer someday. Good documentation serves both with the same sentences.
04The first week after something goes wrong
Public Trust & Accountability · Publics do not expect organizations to be perfect. They read how organizations behave when imperfection becomes public.
05Designing for people who cannot walk away
Service Design & Implementation · Most service design assumes a user who can leave. Human services often serve people who cannot, and the design discipline changes completely.
Briefs sit alongside PGI’s longer research papers and tools. The full shelf is on the Research page.